Q: Why do I have to transfer my website? What does website migration entail?
A: If your present web hosting provider can no longer answer the necessities of your web site, or when you suffer from continual network downtime, or if you have to wait for hours for the support team to reply back to you, it might be a good idea to change your provider, i.e. to transfer all the files for your web sites along with your databases from your present provider to your future provider. At Dedec Mexico, we understand that this can be hard and time–consuming. For this reason, we’ll accomplish all that for you at no cost!Our competent technical staff will transfer your site content from your current provider to us. Our techs have got a lot of experience migrating web sites and are able to handle anything – from an average WordPress–based weblog or Joomla™ CMS–powered web site, to an extremely complex, custom–built app.
Q: Website migration seems like lots of work. How long is it going to take?
A: We try to accomplish all website migrations ASAP. However, we don’t have a fixed time frame for web site migrations. There are different elements that you have to take into consideration – the very size of your site and the workload of our website migration staff, etc. We always try to implement each migration within 48 hours. With less sizeable sites, our staff usually manages to finish in under 24 hours.
Q: What info will I have to provide to your Website Migration Department?
A: Yup. We’ll need the name of the website that you wish us to migrate. We’ll also need a way to log in to your old hosting account so that we can get the files pertaining to your web site.
Q: The login info for my hosting account is sensitive. How can I trust you?
Q: Will my website be offline during the transfer?
A: Your web site will work exactly like it did before with your former web hosting provider. As soon as we are done with the migration, your web site will be configured to work on our hosting platform and we will ask you to preview it. If it is working correctly, all you will need to do is modify the name server records pertaining to your domain. Your site will be migrated over to us with no downtime whatsoever.
Q: Will my old hosting provider find out that I’m leaving them?
A: No. We will never touch base with your web hosting provider about anything. They will not be aware of the web site transfer either.
Q: Does it make any difference what platform my present hosting provider is using?
A: Yup. We support all common Linux–based web hosting platforms. We do not support Windows–based web hosting platforms, because we don’t offer Windows web hosting solutions ourselves.Furthermore, we don’t support proprietary site building and administration user interfaces such as Wix, BaseKit, Jimdo, Website Tonight, Four Square, Mr Site, etc.