Support and Help Channels

  • 1 hour ticket response time

  • A 60 mins Inquiry Answer Guarantee

  • Each ticket that you submit to the client assist Department will be handled within approximately 1 hour. The normal inquiries are going to be taken care of immediately. However, if the service inquiry you have sent us calls for assistance from a proficient technician, we are going to send the ticket to him and will inform you about the hold–off.

  • Top quality support service

  • Qualified Client Assist Service

  • We offer 7 days a week client assistance via a ultra–fast ticketing solution incorporated into your Control Panel. You may email us anytime about any of the software packages that come pre–installed on your virtual server, such as the chosen Operating System, the server administration panel and our in–house produced Web Control Panel.

  • Intuitive help center

  • An Informative Help Section

  • Each section of the Web Control Panel that comes totally free with your VPS includes an inbuilt knowledge base. There’s a number of detailed how–to articles and a variety of step by step video tutorials that illustrate all the normal site managing jobs. You can get access to them by clicking the Help or Video control keys in the right side of each Control Panel section.