1 hour ticket response
We are focused on offering a prompt and adequate solution to each tech support ticket sent by a user. Our proficient help desk support team members will examine your request and will think of the most efficient solution. We offer a 1–hour response time guarantee for all tickets. In fact, the average ticket response time has proven to be twenty minutes.
An Outstanding Technical Support Service
Each member of our technical support staff has several years of experience in the shared web hosting plans field and almost all of them have been with us for at least five years. They are all prepared to answer all your requests in the most competent way possible.
An Intuitive Help Section
To help you find a quick hint on how to use a certain feature, we have incorporated a really user–friendly Help Center section in our Web Control Panel. You can search through an enormous selection of web hosting account administration articles and website management articles, have a glimpse at our F.A.Q. section or check our instructional video tutorials.