Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • Supplying outstanding support prompt is our top priority, so we back up each shared web hosting plans plan with a 1–hour ticket reply warranty. After you submit a ticket or post an email, our customer support team will do all they possible can to supply the most appropriate solution to your problem and to give you guidance in due time.

  • Top quality support service
  • A Top–quality Support Service

  • Get in touch with us every time necessary. Our crew of qualified professionals is going to be on the web for you 24x7x365 to react to all of your questions and to fix any concern you will have. You can easily submit a help support ticket from the Dedec Mexico Web Control Panel or send us a message at any time. Moreover, on working days, you are able to call us or work with the live chat option.

  • Intuitive help center
  • An Intuitive Help Section

  • Our company has incorporated a comprehensive knowledge base into the Control Panel so you might receive useful step by step instructions any time. Each part of the Control Panel features its own contextual support area featuring a selection of how–to content articles. We have also organized training videos to give you a far better idea of precisely how to complete any given process.