Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Center Section

  • In the Web Control Panel you can find an in–depth Help section featuring a variety of educational articles and regularly asked questions. They are contributed by our support team of capable technicians. Just type in your question and our clever software will show you the most suitable answer.

  • Top quality support service
  • Instructional Videos

  • For those of you who’d rather find out how to settle a regularly encountered problem by watching a video lesson, we have added a collection of video tutorials to our Web Control Panel. All the video tutorials are short and easy to grasp. They offer step–by–step presentations of different website administration operations.

  • Intuitive help center
  • A Sixty–Minute Support Ticket Response Time Guarantee

  • We back up all semi–dedicated servers with a 24x7x365 customer support service and a one–hour support ticket response guarantee. Our practiced technical support engineers will be at your disposal 24 hours a day to answer your enquiries and to fix any problem that you might possibly run into. Just open a helpdesk ticket from the Help Center section and we will reply to you quicker than you can say Jack Robinson.