Client Support Channels
A Sixty–Minute Ticket Response Time Guarantee
All your help requests will be replied to within maximum 60 minutes after the trouble ticket or email has been submitted. If your case calls for additional assistance from an administrator, we’ll forward the support ticket or the e–mail to the person in charge then leave a comment to let you know that more time will be required for reaching a solution. And if you make use of the Managed Servers package, all of the services included there will be performed whenever you like.
An Outstanding Help Desk Support Service
Should you require any assistance using our Web Control Panel or with any of the apps that we’ve installed on the server on your behalf, don’t hesitate to contact the technical support team at any time through the ticketing system. Plus, if you require help managing your dedicated web hosting server, you can order the Managed Servers package, which includes Operating System updates on a weekly basis, installation and troubleshooting procedures, server monitoring and rebooting services, data backup disk space, etc.
An Easy–to–Navigate Help Area
We have equipped the Web Control Panel with a detailed knowledgebase, which features elaborate explanations of its features and functions. Besides, we have prepared in–depth video tutorials that will further instruct you how to perform a certain action or solve a regularly encountered problem. All the educational articles and the video tutorials are easily accessible from every Web Control Panel section via the Videos and Help buttons in the top right corner.