A 99.9% Server Uptime
We have set up our shared web hosting platform using dependable hardware and strongly customized software. Our system administrators have installed a modified version of Security–Enhanced Linux on each of our physical servers in order to guarantee utmost protection and stability. We have added several DDoS prevention devices along with very powerful firewalls to make sure our internal network is impenetrable and safe.
All our shared web hosting plans packages come with a 99.9% server uptime guarantee. And no matter which datacenter you opt for, our uptime guarantee remains the same.
A 99.9% Network Uptime
If you’d like to supply a high–quality hosting service, you can hardly depend on the default network configuration in a datacenter. We’ve set up our own custom internal network so as to ensure a faster–than–the–blink–of–an–eye connection speed with the outside world.
And because of this, regardless of which data center facilities you choose: our USA datacenter, our United Kingdom datacenter, in our FI datacenter, in our Eastern Europe datacenter or our AU datacenter, you can enjoy a guaranteed 99.9% network uptime. And this guarantee is valid with all web hosting services offered in each datacenter.
A 30–Day Money–Back Guarantee
Although we have done just about everything to minimize all possible risks with our cloud hosting packages and irrespective of the fact that our company provides excellent tech support, there are cases when the customer simply isn’t content with what we offer. Or he has to migrate to a more robust hosting service, such as a VPS server or a dedicated server.
That is why our company offers a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you are not fully happy, you will receive a refund.
24/7 Technical Support
We have cautiously handpicked each single member of our 24x7 support department to ensure that we can offer the very best help desk service that you can get. Each of our customer service technicians has many years of experience dealing with web hosting accounts behind his back, so they know very well what they are doing. And they’re available 24x7 – you will be able to call them at any moment and they will respond back to you as soon as possible.
Their average response time is just twenty minutes, whereas with other hosting vendors you need to wait for days. And we offer a 1–hour response time guarantee. No matter what happens, your questions will be replied to in under 60 minutes.