You'll find lots of shared web hosting suppliers on the market, however many of them are resellers who have limited resources, especially when it comes to support. One way to distinguish them is the option to contact the company over the telephone. The level of support that you'll receive through this channel of communication may vary depending on the service provider - a few of them provide experienced phone support, various others offer general and customer support only because some issues are more time-consuming and it would be easier to be resolved via a support ticket, especially when the issue needs to be escalated. However, it's good to know that you can reach your hosting provider because there're numerous small problems which can be resolved effortlessly and in a very timely manner with a call, not mentioning that you will be able to get more information regarding the services even before you become a customer.
Phone Support in Shared Web Hosting
If you decide to use one of our shared web hosting plans, you can get in touch with our support team via phone for 14 hours every day. We will help you choose the most suitable plan for your web sites because we believe that it is better to discuss these issues with a live person. In case you already own an account, we can help you with all your sales/billing questions and / or general matters, even with some technical problems which don't involve a lot of time or escalation to a system administrator as it will be more convenient to open a support ticket for time-consuming troubles so as to have the communication in one place. We have telephone numbers in the United States of America, the United Kingdom and Australia, so you're able to call the one you prefer and talk with our agents.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day telephone support, you can be sure that there will always be someone to assist you when you have any queries about the semi-dedicated server packages that we provide. Whether you would like to learn more about the packages, you have a billing issue or some general problem, you can give us a call. Although some more technical problems may need a ticket to give some time to our tech support crew to analyze, we'll assist you with many tech questions over the phone as well, saving you time and efforts. Since we have data centers on 3 different continents - in the USA, Great Britain and Australia, we have local telephone lines in all of these countries as well. In case you are in a different country, we also have a global number where you are able to contact us.