In case you have a website, a problem may always appear and it doesn’t automatically need to be associated with the hosting service itself. For example, something can go wrong when you bring a web application up to date or some crucial content may be modified or erased unintentionally. Irrespective of what the essence of the problem may be, you’ll have to touch base with the respective tech support staff and ask them to retrieve a backup or to assist you in solving the problem that you are struggling with. How promptly they’ll do this will predetermine the span of time that your websites will be inaccessible. For given websites such as community sites or online stores, an extended downtime interval too often equals lost visitors and cash. That is why, it is of principal importance that you use the services of a company that offers not only a good customer support service, but also a timely one.
One-Hour Response Guarantee in Shared Web Hosting
Our guaranteed max reaction time for any helpdesk ticket that you post or any email that you write is only 1 hour, even in case you contact us on weekends and public holidays. Irrespective of the essence of your issue or query, we’ll lend a helping hand instantly and will provide you with the necessary information to resolve any problem with your sites. The actual reaction time commonly doesn’t surpass 15 to 20 minutes, which means that you can just forget about waiting for hours on end to get a problem sorted out or what’s even worse – waiting around one whole day only to receive a response that more information is needed whilst nothing’s solved. We will offer you assistance in no time since we are aware of just how precious time can be in the dynamic Internet sphere. The 1-hour response guarantee applies to any billing or technical query that you may have in regards to our shared web hosting plans.
One-Hour Response Guarantee in Semi-dedicated Servers
Our tech support team representatives are available all the time and they’ll reply to any trouble ticket that you post from the hosting Control Panel within only 1 hour. The response time is guaranteed no matter if you’ve got a general query relating to your semi-dedicated server or you experience a certain problem and you won’t have to wait even that long for most issues. Regardless of what the essence of the issue is or what time it is, we’ll be there to assist you, as we’re available day and night to address any technical, general or billing issue. In case you contact us about anything that’s within our power, we will sort it out before we respond to you, which goes to say that you will not have to wait for hours or even days while the problem lasts. In case there’s something that you have to do on your end, we’ll give you the needed info – what workable solutions to try, what steps to take, etc.