When your hosting provider supplies live chat support, you will be able to talk with an agent in real-time and find out helpful information or get an issue resolved promptly. The advantage of using chat compared to calling to consult with a live person is that you will need just a computer with world wide web access, so you won't pay any charges in the event that you're in a different country or state. What's more, it'll be a lot easier to copy and paste info for example domain names, usernames or error messages i.e. details which are sometimes difficult to share with the other party over the phone. The real-time chat is also a considerably quicker option to contact your hosting company's support team in comparison to using a ticketing system. Last, but not least, when some situation requires a bit more time to be resolved, you can do something else while you wait for support on the live chat, so that you will not lose time - something that's impossible if you're on the phone.