When your hosting provider supplies live chat support, you will be able to talk with an agent in real-time and find out helpful information or get an issue resolved promptly. The advantage of using chat compared to calling to consult with a live person is that you will need just a computer with world wide web access, so you won't pay any charges in the event that you're in a different country or state. What's more, it'll be a lot easier to copy and paste info for example domain names, usernames or error messages i.e. details which are sometimes difficult to share with the other party over the phone. The real-time chat is also a considerably quicker option to contact your hosting company's support team in comparison to using a ticketing system. Last, but not least, when some situation requires a bit more time to be resolved, you can do something else while you wait for support on the live chat, so that you will not lose time - something that's impossible if you're on the phone.
Live Chat Support in Shared Web Hosting
As we consider the fact that numerous troubles are often resolved when you speak to a live person, we offer a live chat service for all our prospective and existing customers. The chat is accessible every single day and our customer support agents will help you with a variety of questions and problems. If you aren't our customer yet, you are able to learn more about our shared web hosting packages and the hosting platform in general in order to be certain that your web sites will work properly on our servers. If you already have an account and you have some questions or you have any troubles with some of our solutions, you'll be able to get in touch with us through our live chat and we can supply you with the necessary details or help you troubleshoot the problem. You will need to open a support ticket for some issues which need longer time or the help of a system administrator, but for the majority of standard issues you will receive help right away.
Live Chat Support in Semi-dedicated Servers
We have live chat support that is designed for all our prospective and active customers. In case you're searching for a new website hosting account, you're able to chat in real time to one of our agents and get more details about our semi-dedicated hosting plans so that you can select the perfect package for your web sites. In case you already have an account with us, we will support you timely with general, billing and first-level technicalmatters. Although in certain cases you will have to open a support ticket as there are troubles that can't be resolved on the live chat, we will assist you with various common jobs, for instance installing an email account in an email client or redirecting one domain to another. This way, you will receive timely support and you'll save plenty of time.