There are several ways in which you can touch base with the hosting company whose services you’re using, but the one that you will always find no matter which company you pick is a support ticket system. It is the easiest form of communication for a variety of reasons. In the event that no support team member is free at the moment and they are all occupied, a phone call may not be responded to, but a ticket will invariably be received. Also, you can copy and paste large bits of information without worrying about typographical errors, and if a particular issue requires more time to be resolved or a number of replies have to be exchanged, all the information will be in the exact same place, so each party can always see the steps taken by the other one. The disadvantage of using tickets to touch base with your web hosting company is that they are typically separate from the hosting platform, which means that if you have to supply information or to adhere to instructions, you will need to use at least two different admin dashboards and this number might rise if you want to administer a number of domain names. On top of that, a lot of hosting providers respond to tickets after several hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst waiting for an answer.
Integrated Ticketing System in Shared Web Hosting
Our shared web hosting plans include an integrated trouble ticket system, which is included in our custom-developed Hepsia hosting Control Panel. In stark contrast to other comparable tools, Hepsia will permit you to manage everything associated with the web hosting service itself in the exact same place – payments, website files, e-mails, trouble tickets, etc., eliminating the necessity to log in and out of different systems. In the event that you have any technical or pre-sales questions or any problems, you can submit a ticket with a couple of clicks of the mouse without logging out of your Control Panel. During the process, you may choose a category and our system will present you with a variety of articles, which will supply you with more information and which may help you resolve any particular issue even before you submit a ticket. We guarantee a support ticket response time of maximum one hour, even in case it’s a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Servers
We believe that it is far more efficient to manage everything in one place, which is why we have implemented a trouble ticket system into the in-house built Hepsia Control Panel, which comes with each semi-dedicated server plan. This will allow you to handle the communication with our help desk team together with your semi-dedicated account, which implies that you will not have to remember an additional logon name for a separate system. You will be able to open a new ticket or to track down the status of an old one with no more than a couple of clicks of the mouse while you are browsing the files hosted in your account. In addition, you can search through older tickets using an intelligent search option or read applicable knowledge base articles, which offer solutions to commonly met obstacles. The inbuilt ticketing system is closely monitored 24x7x365 with the maximum ticket response time being just 60 minutes, so there will always be somebody to assist you.