There are several ways in which you can touch base with the hosting company whose services you’re using, but the one that you will always find no matter which company you pick is a support ticket system. It is the easiest form of communication for a variety of reasons. In the event that no support team member is free at the moment and they are all occupied, a phone call may not be responded to, but a ticket will invariably be received. Also, you can copy and paste large bits of information without worrying about typographical errors, and if a particular issue requires more time to be resolved or a number of replies have to be exchanged, all the information will be in the exact same place, so each party can always see the steps taken by the other one. The disadvantage of using tickets to touch base with your web hosting company is that they are typically separate from the hosting platform, which means that if you have to supply information or to adhere to instructions, you will need to use at least two different admin dashboards and this number might rise if you want to administer a number of domain names. On top of that, a lot of hosting providers respond to tickets after several hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst waiting for an answer.