The access to the customer and tech support that a shared web hosting company provides will tell you a lot for the services which they offer as well. In case you're allowed to use just e-mail messages and tickets, you have almost certainly come across some reseller not the hosting provider. When this is the case, you may have to wait for a few days so as to get a problem resolved since your reseller may not be checking their communication regularly or they may need to consult with the true website hosting company for further help. When the provider offers various means of communication with short response time which are available anytime, they're almost certainly the top provider, not just a reseller. Which means that you will get well-timed assistance and excellent support as they will have immediate access to the servers where your account will be created. Whatever the trouble - technical or sales, it is always much better to be able to contact your hosting company directly through your favourite way of communication.
24/7 Customer Support in Shared Web Hosting
All of our shared web hosting plans
feature 24/7/365 pre-sales, customer and tech support, so regardless of whether you're inquiring about our website hosting services before you make a purchase or you're a current client and you have a question or some problem, you are able to contact us any time, including weekends and holidays. We have many channels to contact us - several phone lines around the world for your convenience plus live chat support for pre-sales, billing and basic questions; e-mail messages and support tickets for more complex matters or any matters that require extra time to analyze and take care of. In contrast to many other website hosting service providers, our trouble tickets come with a guaranteed maximum response time of just 1 hour, so regardless of what the trouble is, it'll be resolved on time and you will not waste days to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
You will be able to test our support services even before you purchase a semi-dedicated server
account from our company as we have phone and online chat support for pre-sales, billing and general questions. Our representatives can assist you to select the best package or supply you with information about our servers, so as to check whether the system requirements for your websites are met. If you're a current customer, you will also be able to contact us through e-mail or via our ticketing system, that is accessible via the Hepsia hosting Control Panel. We guarantee that when you employ any of these two ways of correspondence, you'll get a reply within a maximum of an hour and that’s 24/7, which includes weekends and public holidays. If you've used the web hosting services of other companies, even large ones, you will be able to compare the reply time because it often takes an entire day for them to address a ticket.
24/7 Customer Support in VPS Servers
If you rent a Virtual Private Server from our company, you'll be able to get in touch with us 24/7 for every server-related issue or forvarious difficulties and questions regarding the pre-installed software the server is equipped with. If you haven't ordered your VPS server
plan yet, you are able to learn more details about our solutions by giving us a call or by using the live chat service. For more technical issues, you should send an e-mail message or open a ticket from your billing Control Panel and you'll get assistance within no more than 1 hour irrespective of the time of the day, even on holidays and weekends. The typical answer time usually doesn't exceed thirty minutes. In case you'd like to have assistance for third-party software, you are able to reap the benefits of the Managed Services upgrade which you can include to every single VPS plan and our administrators can help you with any set up or troubleshooting issue you may have experienced.
24/7 Customer Support in Dedicated Servers
All of the dedicated server
plans that we supply come with 24/7 support via different methods of communication and with a 1-hour max response time guarantee. If you want to find out more about the packages or you have any kind of general or billing questions, you can phone one of the local numbers we have around the world or you could use our live chat support and talk with a live agent. For solely tech matters which require some help from a tech support person or an administrator, you will be able to open a support ticket from your billing Control Panel or you can send an email, as all these channels are more appropriate to keep track of a particular problem. The answer time for them rarely exceeds 30 mins, so that you can forget all about waiting for a full day to get help. Our support service is available for any server-related matters, as well as the pre-installed software. When you need help with third-party apps, you can consider obtaining the Managed Services upgrade that we supply with all the packages.