Regardless of the fact that the hosting service offered by the different companies is almost identical, each provider has a personalized platform with its own modifications and ways to execute specific procedures. For this reason, an info-rich knowledge base would be really useful both for people with little or no experience and for technically experienced individuals who will sooner or later learn how given procedures are completed, but will lose precious time in the process. The objective of such a knowledge base is to help make the service quick and easy to use, saving users a lot of time and efforts. The outcome is more content customers, since they can effortlessly find the information they wish, and substantially less work for the customer service technicians, because usually the majority of the inquiries and problems that customers have are already described in the knowledge base. If the articles themselves are professionally written and cover more things, you will be able to discover more not only about your own account, but also about the hosting service as a whole.
Extensive Online Documentation in Shared Web Hosting
All shared web hosting plans that we are offering come with an elaborate knowledge base where you can find everything you need to know in regard to your hosting account. Regardless of whether you’re aiming to set up a brand-new MySQL database, to forward a domain name using an .htaccess configuration file or to set up an email address on your computer or cellular phone, you can just check our step-by-step help articles and all the information that you need will be there. When you open a given section of your Hepsia hosting Control Panel, you’ll see articles that are relevant to the features that you can access through it. In case you want to check the whole article collection and get informed about all the features that Hepsia offers, or simply to read generic info about the web hosting service, you can explore the entire knowledge base, which can be accessed through the Help menu in your Control Panel. We’ve made every effort to cover any difficulty that you might possibly chance upon, but in case you do not find what you are searching for, you can always touch base with us, as our customer service team is available to you around the clock.
Extensive Online Documentation in Semi-dedicated Servers
Our company’s semi-dedicated servers offer an extensive online article repository where you can find any info that you might require about our hosting services or about the Hepsia Control Panel that we’re using. We have compiled it on the basis of the feedback that we have gathered from our customers over the years and, as a consequence, our articles touch upon particular problems that you could bump into and suggest the best means of solving them, for instance getting an HTTP 500 error message or being unable to send emails from your desktop computer although you have the correct SMTP settings. The articles are available in every single section of the Control Panel and you can access them whenever you want. They can help you extend your knowledge not only about our platform, but also about the hosting sphere as a whole, as they contain in-depth guidelines and general info such as what file access permissions or cron jobs are.